Service order confirmation email and fax

[Former Member]

Hi all,

I am looking for how to send emails or faxes when a service order is confirmed? Can anyone please help me do that?

I understand that SMTP service should be enabled & SAP Connect should be configured but how to trigger the email on Service order confirmation?

For Sending Fax do we need to have Fax software or we can use SMTP to send Fax? For using SMTP-Fax scenario what will be required?

thanks,

LSP

[Former Member · Accepted solution]

Hi,

Set up an Action to trigger upon save that is linked to the relevant SMARTFORM. Make sure it is configured as e-mail.

Cheers

Colin.

[Former Member · Accepted solution]

Colin,

Thanks for the answer. Can you please elaborate on that? I am new to SAP CRM.

LSP

[Former Member]

Hi,

Write a BADI to send emails when an order is confirmed. You can set the Action when an order is Saved from the SPRO transaction.

Hope this helps,

Shailaja