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Service order confirmation email and fax

Hi all,

I am looking for how to send emails or faxes when a service order is confirmed? Can anyone please help me do that?

I understand that SMTP service should be enabled & SAP Connect should be configured but how to trigger the email on Service order confirmation?

For Sending Fax do we need to have Fax software or we can use SMTP to send Fax? For using SMTP-Fax scenario what will be required?

thanks,

LSP

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