Error during Knowledge Management startup!!

[Former Member]

Hi,

We have a SAP Portal 7.0 -. 1 Centrla Instance ( emty01 )

2 aplications servers ( epmty02 and epmty03 )

Also we have configurate a SAP Web Dispatcher on one of the apliication server ( epmty02 ).

The link access is http://portacompany.domain.com:60000/irj/portal for every internal user.But portalcompany.domain.com its a DNS ALIAS portalcompany.domain.com = epmty02 . Remember epmty02 its Web dispatcher server and aplication server.

Recently we chanced our CM Repository (/documents) from DB to DBFS,

The problem is, when I try u access to KM with http://portacompany.domain.com:60000/irj/portal send me this error:

Error during Knowledge Management startup!

Please contact your system administrator

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Additional information: Invalid RID: No repository manager found for prefix: /documents

Exception ID = 10375deb-761d-2c10-87b6-9e6c7a447c78

Runtime Error

An exception occured while processing the request.

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Additional information: null

Exception ID = 11375deb-761d-2c10-f590-9e6c7a447c78

Runtime Error

An exception occured while processing the request.

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Additional information: null

Exception ID = 12375deb-761d-2c10-d188-9e6c7a447c78

But when i try to view the KM whit these link -->

http://epmty01.domain.com:50000/irj/portal

http://epmty02.domain.com:50000/irj/portal

http://epmty03.domain.com:50000/irj/portal

doesn't send me any error, work properly.

What can i do to work with the DNS ALIAS portalcompany.domain.com?

I need to configurate something on the SAP Portal or Web Dispatcher Profiles?

Can anybody send me information to resolve this problem?

thanks

Regards,

Edmundo Rabelo

[Former Member]

Hi,

Thanks Rafael and Manisha for your answers.

I already solve my problem. I had to add other links in the KM configuration on this path --> System Administration --> System Configuration --> Content Management-Utilities --> URL Access for Content and add -->

portacompany.domain.com;portalcompany;localhost <Wihtout port number>

save and after that I had to restart JC00 engine

Regards!!!

Edmundo Rabelo

[Former Member]

Hi

You can check your port. As this below link has port 60000

http://portacompany.domain.com:60000/irj/portal

But you KM link has port 50000.

[Former Member]

Hello, does your other Portal features works? I found the port used

quite weird, is J2EE engine configured correcly?

check:

http://help.sap.com/saphelp_nw70ehp1/helpdata/en/a2/f9d7fed2adc340ab462ae159d19509/frameset.htm

regards

Rafael