Debit Memo Cancellation

[Former Member]

Hi Gurus,

When we cancel the invoice using VF11, the system automatically creates a copy of the original invoice. We do not want this to happen.

Could you please let me know which settings in configuration control this?

Many Thanks

Kumar

[Former Member · Accepted solution]

Hi Kumar,

Once you cancel a debit memo, system opens up debit memo request and it can be re-billed, if required after changes. System does not create debit memo out of debit memo request by itself.

If I understood it correctly, your document flow is showing DMR --> DM --> Cancellation

--> DM

which means DM is getting created by itself at the time of cancellation itself.

Let me know if my understanding is wrong.

Could you please check the log as to who created the debit memo and when it was created and try to compare this stat with the cancellation document.

Regards,

Naveen Aggarwal

[Former Member · Accepted solution]

Hi Naveen,

Your understanding to this point is correct.

DMR --> DM --> Cancellation

[Former Member · Accepted solution]

Hi Naveen,

Your understanding to this point is correct.

DMR --> DM --> Cancellation

After cancellation a debit memo similar to the above is created by the system. I checked the header,the created by is "BACKGROUND". Is this a expected behaviour of the system and can this be controlled?

Thank You

Kumar

[Former Member · Accepted solution]

Hi Gurus,

Please let me know your thoughts?

Appreciate a quick reply.

Thank You

Kumar

[Former Member]

Hi Kumar,

Can you explain your requirement more in detail that exactly what do you want from the system?

Regards,

Naveen Aggarwal

[Former Member]

Hi Naveen,

The document flow is as below

Created Debit memo request --- Created debit memo - cancelled debit memo.

When I go back and look at the document flow, a copy of the debit memo is created again by the system.

I do not want this to happen.

Many Thanks

Kumar