CMS CBS Track save error

[former_member196079]

Dear all,

I updated CRM from 6.0 sp0 to 6.0 sp4 and now when i save a track in CMS, i get this error:

Unexpected error; inform your system administrator: com/sap/tc/cbs/client/CBSFactory.getBuildServer(Lcom/sap/dtr/client/lib/protocol/IConnectionTemplate;)Lcom/sap/tc/cbs/client/IBuildServer;

Any help is appreciated,

Marco

[Former Member · Accepted solution]

Hi Marco,

please check whether all the systems is in sync or not bcozz these type of errors occurs if patch or service packs are different.

Regards,

Anil.

[former_member196079 · Accepted solution]

Hi Anil,

thank you for your help. Last week the host of the system made an upgrade of CRM ABAP, but he could not upgrade NWDI side. This could be the problem. In the following you can see the data from both JAVA and ABAP side of my system.

Thank you very much,

Marco

Database

Type: Oracle (Oracle Database 10g Enterprise Edition Release 10.2.0.2.0 - 64bit Production With the Partitioning and Data Mining options)

Software Components all components...

Name Version Applied

sap.com/SAP-JEECOR 7.00 SP16 (1000.7.00.16.0.20080610121600) 20090504142624

sap.com/SAP-JEE 7.00 SP16 (1000.7.00.16.0.20080610121429) 20090504142242

Licenses

Installation Number *** not yet assigned ***

System Number *** not yet assigned ***

Software Product Days Until Expiry

Download system configuration

Instance DVEBMGS20 All processes running

Host: tst-crm OS: AIX (ppc64) 6.1

dispatcher Running VM system properties...

PID: 950402 Name: IBM J9 VM

Vendor: IBM Corporation Version: 2.3

VM Parameters Cluster

Node ID: 205455700 Kernel Version: 7.00 PatchLevel 111772.44

HTTP Port: 52000 HTTPS Port: 52001

P4 Port: 52004 Telnet Port: 52008

server0 Running VM system properties...

PID: 376914 Name: IBM J9 VM

Vendor: IBM Corporation Version: 2.3

VM Parameters Cluster Node ID: 205455750

Kernel Version: 7.00 PatchLevel 111772.44

SDM Running VM PID: 737332 SDM Port: 52018

The DC are:

sap.com BI_MMR 7.00 SP16 (1000.7.00.16.0.20080610120307) SAP AG SAP AG 20090504143746

sap.com ADSSAP 7.00 SP16 (1000.7.00.16.0.20080610114809) SAP AG SAP AG 20090504155701

sap.com CAF-UM 7.00 SP16 (1000.7.00.16.0.20080610191453) SAP AG MAIN_APL70VAL_C 20090504162347

sap.com KM-KW_JIKS 7.00 SP16 (1000.7.00.16.0.20080610120928) SAP AG SAP AG 20090504162412

sap.com SAP-CRMDIC 5.0 SP12 (1000.5.0.12.0.20080506092456) SAP AG MAIN_CRM50VAL_C 20090504162429

sap.com SAP_JTECHF 7.00 SP16 (1000.7.00.16.0.20080610121705) SAP AG SAP AG 20090504143149

sap.com CORE-TOOLS 7.00 SP16 (1000.7.00.16.0.20080610120618) SAP AG SAP AG 20090504114427

sap.com SAP-JEECOR 7.00 SP16 (1000.7.00.16.0.20080610121600) SAP AG SAP AG 20090504142624

sap.com JLOGVIEW 7.00 SP16 (1000.7.00.16.0.20080610110700) SAP AG SAP AG 20090504114445

sap.com LM-TOOLS 7.00 SP16 (1000.7.00.16.0.20080610191913) SAP AG MAIN_APL70VAL_C 20090504171746

sap.com UMEADMIN 7.00 SP16 (1000.7.00.16.0.20080610192745) SAP AG MAIN_APL70VAL_C 20090504171849

sap.com DI_CBS 7.00 SP12 (1000.7.00.12.0.20070510094629) SAP AG MAIN_APL70VAL_C 20090314115418

sap.com SAP-CRMIPC 4.0 SP0 (20090327103156) CRT CRT_CRTEST05_C 20090327103156

sap.com SAP-CRMGSE 1.0 SP0 (20090327103156) CRT CRT_CRTEST05_C 20090327103156

sap.com SAP_PRT 6.00 SP0 (20090327103156) CRT CRT_CRTEST05_C 20090327103156

sap.com EC-JDBC 7.00 SP0 (20090327103156) CRT CRT_CRTEST05_C 20090327103156

sap.com CUSTCRMPRJ 5.0 SP0 (20090327165116) CRT CRT_CRTEST06_C 20090327165116

sap.com BI-WDALV 7.00 SP12 (1000.7.00.12.0.20070510085834) SAP AG MAIN_APL70VAL_C 20090326181735

sap.com JSPM 7.00 SP16 (1000.7.00.16.0.20080610110700) SAP AG SAP AG 20090504111011

sap.com SAP_BUILDT 7.00 SP16 (1000.7.00.16.0.20080609204700) SAP AG SAP AG 20090504142014

sap.com BI-BASE_S 7.10 SP0 (20090325105104) CRT CRT_CRTEST02_D 20090325105104

sap.com BI-BASE-S 7.00 SP12 (1000.7.00.12.0.20070510085752) SAP AG SAP AG 20090326181657

sap.com UWLJWF 7.00 SP12 (1000.7.00.12.0.20070510092503) SAP AG SAP AG 20090326172911

sap.com BASETABLES 7.00 SP16 (1000.7.00.16.0.20080610120226) SAP AG SAP AG 20090504114417

sap.com DI_CMS 7.00 SP12 (1000.7.00.12.0.20070510094652) SAP AG MAIN_APL70VAL_C 20090314115640

estilos CUSTCRMPRJ 1.0 SP0 (20090326100326) CRT CRT_CRTEST06_C 20090326100326

sap.com SAP-JEE 7.00 SP16 (1000.7.00.16.0.20080610121429) SAP AG SAP AG 20090504142242

sap.com DI_DTR 7.00 SP12 (1000.7.00.12.0.20070510094701) SAP AG MAIN_APL70VAL_C 20090314115656

sap.com SAP-CRMAPP 5.0 SP0 (20090327165116) CRT CRT_CRTEST06_C 20090327165116

sap.com SAP-SHRAPP 6.0 SP3 (1000.6.0.3.12.20090220044300) SAP AG MAIN_CRM70PAT_C 20090504163037

sap.com SAP-IPCMSA 5.0 SP0 (20090327165116) CRT CRT_CRTEST06_C 20090327165116

sap.com SAP-SHRJAV 6.0 SP3 (1000.6.0.3.12.20090220044449) SAP AG MAIN_CRM70PAT_C 20090504142006

sap.com SAP-CRMWEB 6.0 SP3 (1000.6.0.3.12.20090220043754) SAP AG MAIN_CRM70PAT_C 20090504142003

sap.com TEALEAF 3.1 SP0 (20090327103156) CRT CRT_CRTEST05_C 20090327103156

sap.com SAP-CRMJAV 6.0 SP3 (1000.6.0.3.12.20090220043652) SAP AG MAIN_CRM70PAT_C 20090504142000

sap.com SAP-SHRWEB 6.0 SP3 (1000.6.0.3.12.20090220044732) SAP AG MAIN_CRM70PAT_C 20090504142010

sap.com STRUTS 1.1 SP0 (20090327103156) CRT CRT_CRTEST05_C 20090327103156

estilos CUSTCRMEST 001 SP0 (20090326095620) CRT CRT_CRTEST06_C 20090326095620

sap.com BI_UDI 7.00 SP16 (1000.7.00.16.0.20080610120325) SAP AG SAP AG 20090504165016

sap.com CAF 7.00 SP16 (1000.7.00.16.0.20080610191445) SAP AG MAIN_APL70VAL_C 20090504170021

sap.com SAP_JTECHS 7.00 SP16 (1000.7.00.16.0.20080610122443) SAP AG SAP AG 20090504164459

Instead CRM has:

SAP_ABA 700 0016 SAPKA70016 Cross-Application Component

SAP_BASIS 700 0016 SAPKB70016 SAP Basis Component

PI_BASIS 2005_1_700 0016 SAPKIPYJ7G Basis Plug-In (PI_BASIS) 2005_1_700

ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-In

CRMUIF 600 0004 SAPK-60004INCRMUIF SAP CRM UIF 600

SAP_BW 700 0018 SAPKW70018 SAP NetWeaver BI 7.0

SAP_AP 700 0013 SAPKNA7013 SAP Application Platform

BBPCRM 600 0004 SAPKU60004 BBPCRM