Forwarding Cart to Locked User

[former_member114630]

We have several users that may be locked in SRM for various reasons. In most of them, the user ID is no longer valid if a name change occurred and a new ID is created.

However, the invalid ID is still in the system. While it is also locked, approvers are able to forward carts to the locked user. How do we prevent this from happening? Most of the time, the approvers will search by the name. Both the invalid ID and the current ID will have the same name (slightly modified) but there is no way to tell which SAP logon ID you are actually forwarding to.

Monique Stephens

[khan_voyalpadusman · Accepted solution]

there are standard checks built in the system to check these conditions like , user is locked , user not in vailidity date.

if you are still able to forward to locked user ,then open message for SAP.

[former_member114630 · Accepted solution]

Before going to SAP, can you let me know what those standard checks are?

Monique

[Former Member · Accepted solution]

Hello

the system checks, whether user is locked or not. If the user is locked this should NOT appear when listing the possible users to forward.

I know there is a note for this issue, may you can do a note search for this. If you dont find anything, open a message for this.

Best REgards

SZD