sample received from external company for testing

[Former Member]

Hi folks,

My client is a testing laboratory where they receive samples from external company. Tested results are sent back to the customer along with a test certificate and is billed for the testing carried out.

I have two things to clarify

1) how is the sample receipt to be taken

2) How the customer to be billed with respect to the testing done

Stringent requirement. Suggestions are most welcome

Regars,

Sravan

[Former Member · Accepted solution]

For your 1st query ---

Posting Goods Receipt for Serviceable Materials

Use

You post goods receipt to record that the serviceable materials have arrived at your plant. You can also record receipt of other goods such as loaner items.

Prerequisites

You require a repair order in which you have recorded the customer's repair request.

Procedure

Choose Logistics ® Customer Service ® Service Processing ® Order ® Customer repair ® Returns delivery.

On the Create Returns Delivery screen, enter the following information:

Number of the repair order in the Repair order field

You can search for the appropriate repair order using the RMA number.

Delivery type in the Delivery type field

In the standard system, delivery type Returns delivery (LR) has been defined for this purpose.

Number of the shipping point in the Shipping point field

Choose Enter.

You reach the overview screen where you can post goods receipt by choosing Edit ® Post goods issue.

Save the delivery.

For the 2nd part solution mentioned above is correct . You need to implement some of the CS module part here for your requirement.

Regards

Amol

[former_member208991]

Hi Sravan,

In standard SAP, this can be handled via CS.

Though the process sounds a bit rough for the delicate process you have mentioned, the name of the process is "In-House repair" scenario. There are best practice documents available.

Here, the basic steps are:

1. Create a Service Notification to record the request from the customer.

2. From the SN above, create a Repair order type RAS with serviceable material being the sample provided by the customer (requires material master), and the service product being the name of the service you are providing (also requires material master).

3. You receive the samples by creating a return or inbound delivery and PGR from the Repair order. This way, the sample comes into your plant, but in sales order stock. The system also creates a Service Order in the background.

4. In the service order, you plan the operations you wish to perform on the sample e.g. testing etc.

5. You book activities against the service order via IW42 or CATS. This causes costs to be accummulated in the CS order.

6. When testing has been completed, you complete the CS order. This creates a new line item in the repair order for the sample to be sent back to the customer via an outbound delivery.

7. You invoice the customer via Resource Related billing based on the CS order.

There are many variations of this process.

Hope this helps,

Regards

Nikhilesh

[Former Member]

Hi;

For billing the customer, you may treat your testing as products that are sold to customer and attach a price to it. In the medical field this is common i believe, where in you may treat a blood test as a product in your system and there is a price for it. You may use Variant COnfiguration for various combinations of the test.

Reg. the first query, I am not really sure on how to handle that part...sorry.

Regards,

Mani

[Former Member]

Hi Mani,

We are adopting the same process as indicated by you. Thanks for the help

Regards,

Sravan