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Service Master / Activity Master description change Issue

Dear Experts,

I am facing problem with Service master / Activity Master description change problem.

Steps in the problem -

1) Service Master / Activity Master created.

2) Long term purchase order (with large quantity) is created.

3) Service entry sheet and Invoice has been posted for the Purchase Order.

Due Service master / Activity master description change requirement from client, description of the

Services are changed.

But it is not updated in Purchase order. (As purchase order has been created before service master description change)

and when i am trying to post next service entry sheet with reference to the long term purchase order created,

it is not adopting the new one service description.

Thanks in Advance

Former Member
Former Member replied

Hi Kiran

The solution to your issue could be achieved as follows:

In the item level 'Service' tab for the corresponding PO line item, change the quantity to which you have already made Service Entry sheet. Then create a new line item with the Service number, once you enter the Service number you would see the new description here. Then when you create a Service Entry sheet with reference to PO, the system would ask you to select one of the two entries you have in PO. Here select the new entry which you have made.

Thanks

Prashanth

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