RMA Billing Block not preventing invoices from being generated

[Former Member]

Our accounting dept has a situation with Credit & Debit memo being invoiced, even though they are on "billing block". Are we missing a step when we put the billing block on? They state that this process used to work, and now it doesn't. We recently went live on SAP, so there is a lot of "newness" amongst our team. Any guidance would be welcomed. Thank you!

[Former Member · Accepted solution]

Hi

Its not possible that Credit & Debit memo requests were invoiced while the billing block was set. With billing to credit and debit memo requests its not possible to create invoice. Please re-investigate the process followed.

Or it may be the case where credit memo has created directly from invoice without credit memo request.

check and revert

[Former Member · Accepted solution]

When we create a normal credit or debit memo, the billing block automatically is put on. Yet the RMA process, we need to put the billing block on manually. It is with the RMA's that the invoices are still getting generated. We are going to reinvestigate our processes and see if a step is being missed.

[Former Member]

I think you can go to va02 and remove the billing block and save. And then you can go ahead with invoicing.

[Former Member]

The billing block is already set, yet the invoices still create the RMA credit memo.