CS - CRM Service

[Former Member]

Hi friends,

Is it mandatory that we also need to also implement ECC Customer Service & ECC PM at the back end to implement CRM Service.( or some other legacy customer service application at the end back end ).

I am assuming when we implement CRM service, it can totally replace ECC CS. is it correct ?

Any inputs are highly appreciated.

Regards

Bindu

[Former Member]

Hello Bindu

CRM Service completely replaces R/3 CS. You have the option of billing CRM Service in the R/3 system or using CRM Billing.

If you are billing CRM Service in R/3 the following integration scenarios should be considered:

Logistics integration for goods movement of spare parts

Controlling integration

Billing integration

CATS integration (optional)

HR integration (optional)

I hope this info helps

Regards

Rupesh Patil

[Former Member]

Hi Bindu,

You are correct , when CRM Service is implemented there is no need to have complete ECC CS as backend.

Only we need to configure / integrate CRM Service and ECC for areas like

equipment replication

HR integration effort times of service engineers

Posting accounting docs in ECC

Costing integration

Thanks ,

Nitin Patki