Complaints

[Former Member]

Hi,

Can we register customer complaints in SD. pl share your inputs to achieve this.

Regrds

samsan.

[Former Member]

Hi,

You can use complaints processing. However, this requires a business extension SD_01 to be activated in SFW5. However, note that complaints processing in ECC gives a user screen to capture the billing document. The advantage is that you get a customization menu where you can customize the action that needs to be performed based on a reason code. If, however, you need to capture the reason for complaints in order to carry out analysis, you may probably capture that in the order reason field.

Hope this helps.

Regards

[Former Member]

In QM Module,you can create the quality notification for customer complaint.In std quality notification type is customer complaint

Refer this link

http://help.sap.com/saphelp_erp60_sp/helpdata/en/a7/74bc34fb06b73ee10000009b38f83b/frameset.htm

In SD - Try this one

Logistics ® Sales and Distribution ® Billing ® Billing Document ® Complaints Processing.

Regards,

Murali.R

[Former Member]

Samsan,

For your requirement SAP CRM will be more comfortable. Complaints information are communicated through this module.

Check the Link Below:

[http://help.sap.com/saphelp_crm60/helpdata/en/68/691976cd2ef845a4e62437a82b67df/frameset.htm]

Regards

Sathya

[former_member315051]

Please find in the forum about the same..

Customer complaints can be mapped in SD ...

Ex :

1) Credit memo

2) Debit Memo

3) Invoice Correction Request

4) Returns..

5) Free of Charge Subsequent Delivery etc

[Former Member]

Hi Ramesh,

I'm asking about how to register customer query like his dissatisfaction, feedbacks etc in SD. pl share your thoughts.

Regards

Sankar