SolMan BPM question

[Former Member]

Hi all,

We are piloting a BPM solution, focusing on the Order to Cash process. We have experimented with different BPM monitoring types on various business process steps, ie. under Sales Order Management, we have configured dialog performance monitoring on the "Create Sales Order" process step, which allows us to set thresholds for monitoring response time on transaction VA01.

Our organisation uses a common production landscape across Europe, but each country subsidiary is responsible for their own business processes. Each country has a unique set of Org Level Values, i.e. Company Code, Sales Org, etc.

We would like to setup BPM to monitor down to the level of Sales Org or Document type, so that for example, we could configure monitoring on a business process step for each subsidiary, therefore the alerts and notifications generated once the thresholds are surpassed could be sent directly to the relevant subsidiary.

Is it possible to configure BPM to monitor something like the number of open sales orders or number of Sales Orders with delivery block under a specific Sales Org?

Any pointers on how to target the monitoring to this level would be much appreciated.

Thanks and regards,

John

[keiji_mishima · Accepted solution]

Hi JD

As you might know, Solution Manager BPMon has different type of monitoring objects like

technical monitoring and application monitoring.

Dialog performance is categolized as technical monitoring. And open sales order, sales order with delivery block are categolized as application monitoring.

For technical monitoring, generally it focuses on technical point. So you cannot specify the performance for certain organization. (You can specify application server, type of response time like response time, db time , frontend time, and transaction code. Or user )

On the other hand, for application monitoring, generally you can specify organization data.

So for the key figures that you mentioned ( open sales order and order with delivery block you can specify following of monitoring object sales order), you can specify following point for data collection.

-open orders.

Sales Doc. Type

Sales Org.

Dist. Channel

Division

Sales Group

Created by

Older than x days

Use creation date

-order with delivery bloc

Sales Doc. Type

Sales Org.

Dist. Channel

Division

Sales Group

Created by

Older than x days

Use creation date

*You can check more detail inforamtion in your BPMon session by selecting corresponding monitoring objects belongs to application monitor.

And most of the application monitor's monitoring objects and its key figure(with selection criteria), you can check from T-CD ST13(TBI reports) in your satellite system.

Addtionally, I also recommend you to check following documents for more better understanding on solman BPMon.

URL.

http://www.service.sap.com/bpm

=> Media library

==>Technical information

===>Setup Guide - Application Monitoring

Setup Guide - Business Process Monitoring

==>Customer information

===>Business Process & Interface Monitoring - Part 1

===>Business Process & Interface Monitoring - Part 2

I hope this information help you.

best regards

Keiji Mishima

[Former Member · Accepted solution]

Hi Keiji,

Thanks very much for your response, much appreciated!

Regards,

John