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Can Any one Provide Step by Step Config of CHARM??

Former Member
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Hi Gurus

Can Any one Provide Step by Step Configuration of Change Request Management? With The Transaction code and RFC Generations?

Regards

Bhaskar

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Bhaskar,

Step by step processess are explained in detail with SAP tutor at https://service.sap.com/rkt-solman.

You have to activate Service Desk which is pre-requiste for ChaRM, as follows:

Once you login rkt-solman, then select Solution Manager 7.0 -> Support Organizations / Service Providers->Service Desk

1. [How to Maintain IMG for Service Desk|https://websmp207.sap-ag.de/~sapidb/011000358700000525352007E.sim]

2. [How to Create an IMG project for Service Desk Configuration |https://websmp207.sap-ag.de/~sapidb/011000358700000525362007E.sim]

Also refer these blogs:

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

Next, You have to configure ChaRM, as follows:

Once you login rkt-solman, then select Solution Manager 7.0 -> Support Organizations / Service Providers->Change Request Management

Also refer this blogs:

/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

Regards,

Sanjai

Answers (0)