need to add more field in the selection screen in tcode crm_dno_monitor

[Former Member]

Hi,

In the transaction code crm_dno_monitor, i need to add extra fields in selection screen. Do we have any way to add fields in the standard tcode crm_dno_monitor.

Thanks

Prasad

[Former Member]

If you need to add 5 fields on ticket screen then use EEWB enhancement.

The ticket screen transaction is crmd_order which even opens up after you double click the ticket no from crm_dno_monitor report list.

for crm_dno_monitor you can have the BADI CRM_DNO_MONITOR which will add later the column for the fields which you can add using EEWB

Check the following blog which guide you for custom field creation using EEWB

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

[Former Member]

Hi Gates,

I need to add more input fields in the selection screen of tcode crm_dno_monitor not in the ticket screen. Is there any way we can do it?

Thanks

Prasad

[prakhar_saxena]

Saravanaprasad,

You cannot modify/customize the selection screen for crm_dno_monitor

You need to modify the standard in case if Standard is really not helping you.

Also Check if there are any enhacement point provided for the same

Regards

Prakhar

[Former Member]

Hi Prakhar,

I looked for the enhancement point for the selection screen for crm_dno_monitor

but i could not able to find one. Is SAP provided any exit for the selection screen crm_dno_monitor.

Thanks

Prasad

[Former Member]

Hi,

You can take advantage of the BADI CRM_DNO_MONITOR and write your own update_list method for the badi implemenation.

Best regards,

Lament

[Former Member]

Hi Gates,

The method in the BADI is called after the selection screen appears. I looked for the exit related to the selection screen i can not find one.

Thanks

Prasad