Questions regarding Alerts

[Former Member]

I am wondering how Alerts are supposed to work in the following scenarios:

1. Alerts associated with a query has no output. Does the alert still trigger and show up in the inbox eventhough there no output as result of the query? For exemple. Alert is set up for every hour and is associated to a query to show all Sales orders with Open status. If no orders have status= open, will the alert still trigger every hour showing no orders?

2. Some alerts that are set up to trigger every hour does not show up in the inbox. They basically do not trigger for some reason. What would cause an alert not to trigger as per specied time? Does the time format have an influence on this? ( 12hr VS 24hr clock setting)

Thanks,

Alain

[Former Member]

Thanks!!

[Former Member]

Dear Alain,

The alerts should not work if the query related to the alert is unable to give a result.

Example : - You have set a alert based on a query which will display all the open sales orders and you

have set the alert to trigger every one hour.

But if ther query will not give any result about the open sales order then the alert will not trigger, even though you have set the alert to trigget every 1 hour.

Regards,

Rakesh Pati

SAP Business One Forum Team.

[Former Member]

Please ask one question for one thread. That is forum rule. Here is the answer to your 1st question:

NO. IF no output from your alert query, the alert will not fire.

Thanks,

Gordon

[Former Member]

Hi

Just to make things simple :

Alerts are triggered when it met your condition . If the condition is not met , alert doesn't work as it doesn't meet the necessary requirement .

For example

If sales Order discount is greater than 10%,please alert manager

But if your sales order is not greater than 10%,alert won't catch even you set it up as different time frame .

If you are planning to catch an event based on time frame ,it can be done but a liitle bit complicated .

Hope this helps

Bishal