SICF Issue for SRM

[Former Member]

Hi Gurus

We are using SRM 5.0, EBP 5.5 & Classic Scenario.

We are trying to add attachments in SRM Shopping Cart creation. We have de-activated the Java Applet in Define Settings for Attachments in SRM. Now we are able to add the attachment during the SC creation but Whenever we are trying to view the SC attachment we get the error message as http://med.sap.mgroupnet.com:1088/cisap/edoc/MED/docserver/<Filename>; call was terminated because the corresponding service is not available. To resolve this issue, we tried to maintain the External Alias in SICF as per the URL: http://help.sap.com/saphelp_srm50/helpdata/en/f7/92dd3e6ecb1f39e10000000a114084/frameset.htm . But when we enter the Logon user name & password in the u201CDocserveru201D (/default_host/sap/ebp/docserver) with SRM user-ID & password, itu2019s giving the message as u201CErrors in cross-client user/password checku201D & we are unable to save it. We have created the user type for this as a u201CCommunication Datau201D.

Similarly we are trying to maintain the user-ID & password for the ContentServer Anonymous Logon Data (Logon Data Tab) as per OSS note # 685521, with user type as u201CServiceu201D & user group as u201CCPICu201D, we get the message as u201CUser not availableu201D.

Can any one of please suggest me how to correct this issue & where we are doing wrong, if possible please send any config document to me.

Your help will be highly appreciated.

Thanks & Regards

Sada

[Former Member]

This is because of password got deactivated.