Credit Managnment functionality Not Working properly
I am facing a problem in a scenario where delivery is released even though the credit limit has been exceeded.
"While creating Delivery document the system permits the creation of delivery in some cases when the customer's credit limit is not sufficient to allow delivery creation.Risk category assignment and credit control area assignment is no disabled at any stage of the business process.
The delivery was created with transactional credit status "A" (Credit approved) in cases when it should have been credit status "B" (Credit not approved) as the customer account did not have sufficient funds to accommodate the delivery."
This issue is encountered in very few cases otherwise system is working fine.Are there any reports through which i can check who have released delivery through VKM3 or VKM5. or any other reports through which i can check and notify my client if it is released manually or it is an error?
Thank you in advance
your prompt reply is higly appreciable
Smile Zhang replied
If the delivery has credit status=A, then it hasn't been released.
A delivery released manually should get credit status as D(released).
I think the issue may caused by following steps.
1. Create sales order->get blocked due to credit limit exceed
2. Release the sales order by VKM*
3. Create delivery document on the same day of sales order releasing
The delivery document is not rechecked if sales order has been released on the same day.
Please check the change log of it's previous sales order. Whether the issue is caused by
above operation steps.