Caller Identification for Contact person along with Main Customer Name

[Former Member]

Dear Experts,

When a contact person calling to the Interaction center, we want to show Contact person and relevant main customer name in the context area.

for instance XYZ is a contact person for ABC, when call comes from contact person, we want to show both Contact person and Main Customer names in Context area.

How can we achieve this. Kindly help us to solve this probelm.

Your suggestions will be greatly appreciated.

Best regards,

Raghu ram

Edited by: Raghu Ram on Apr 27, 2009 6:06 AM

[Former Member]

Hey

use a mix scenario profile (B2B and B2C) this is a standard behaviour, it works

Thanks

Regards

Raj

[Former Member]

I have same problem，waiting answer with you。

[Former Member]

HI

You must and should have ACCOUNT IDENTIFICATION tab..use that and confirm the account of customer who called..

[Former Member]

Please respond