Caller Identification for Contact person along with Main Customer Name
When a contact person calling to the Interaction center, we want to show Contact person and relevant main customer name in the context area.
for instance XYZ is a contact person for ABC, when call comes from contact person, we want to show both Contact person and Main Customer names in Context area.
How can we achieve this. Kindly help us to solve this probelm.
Your suggestions will be greatly appreciated.
Edited by: Raghu Ram on Apr 27, 2009 6:06 AM