on 04-24-2009 9:01 AM
Dear Friends,
Here is a business requirement,where i need to integrate with CRM NEXT application to SAP.
In this i need to use approval process as like in workflow.
In this CRM the employee applies a request and that request has to go to respective managers in sap and then if he approves then update the request in sap and revert response has to be updated in CRm application also.
I need update in CRM about status and complete process back. the same to be updated in sep also.
here there is one more condition when the claim amount is more it has to route to two approval procedure . If it is less single approval procedure.
please suggest me how to complete this task..
Regards
Viajy
Hi Vijay,
Yes we can do it using PI 7.1, check my post in wiki
User Decision step in PI 7.1
https://www.sdn.sap.com/irj/scn/wiki?path=/display/xi/userDecisionstepinSAPPI7.1-Part+I
Sachin
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Hi,
I have created an attachment in wiki and upload a diagram explaining how your BPM can be..
Please have a look at this: https://www.sdn.sap.com/irj/scn/wiki ...go to attachments and see the Test BPM.jpg image against my name.
The BPM design uploaded may not be the final/accurate design....
Depending on the business needs you need to decide how the message structure should be, what adapter has to be used and other stuff.....I have given you only a skeleton of your design...may be other experts will also help us in getting the correct design.
I again mention that please crosscheck the design and also the approach followed by me.......
Regards,
Abhishek.
In this CRM the employee applies a request and that request has to go to respective
managers in sap and then if he approves then update the request in sap and revert response
has to be updated in CRm application also.
I need update in CRM about status and complete process back. the same to be updated in sep also.
here there is one more condition when the claim amount is more it has to route to two
approval procedure . If it is less single approval procedure.
Your req is a example of BAM....yes it can be achieved in PI7.1...u need to use BPM for this req....in the BPM use the User Desicion step and you will get the result
There are two blogs available for User Desicion illustration.
Regards,
Abhishek.
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