CUP - GRC 5.3 - error during appropriation of an user

[Former Member]

hi,

<br>

<br>

<br>

when I try to create a user (different of mine) in CUP, I search the user that i want to create, i find it in the result of my search request, and when I selected it,<br>

<br>

i see an error message : <b>Action failed.</b> <br>

and after when i click on cancel, my user is well on the user data field.<br><br><br><br>

<b>here you can see log systeme trace (there isn't all the trace but it's similar) :</b><br><br><br>

in this log you can see D296 which is my user and U992 which is the user that I want to create.<br><br>

2009-04-23 14:21:07,192 [SAPEngine_Application_Thread[impl:3]_38] ERROR Ignoring exception in retrieving User Details for user : D296

com.virsa.ae.core.ObjectNotFoundException: No valid user found for account name: D296628

at com.virsa.ae.service.umi.ldap.LDAPSearchUser.getUserById(LDAPSearchUser.java:837)

at com.virsa.ae.service.umi.ldap.LDAPUserDetailsProvider.getUser(LDAPUserDetailsProvider.java:52)

at com.virsa.ae.service.cache.AECacheUtil.getEndUserDetails(AECacheUtil.java:438)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.loadHandler(EUCreateRequestAction.java:275)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.execute(EUCreateRequestAction.java:67)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:271)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:425)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:455)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:455)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

2009-04-23 14:21:18,582 [SAPEngine_Application_Thread[impl:3]_27] ERROR Ignoring exception in retrieving User Details for user : U992

com.virsa.ae.core.ObjectNotFoundException: No valid user found for account name: U992

at com.virsa.ae.service.umi.ldap.LDAPSearchUser.getUserById(LDAPSearchUser.java:837)

at com.virsa.ae.service.umi.ldap.LDAPUserDetailsProvider.getUser(LDAPUserDetailsProvider.java:52)

at com.virsa.ae.service.cache.AECacheUtil.getEndUserDetails(AECacheUtil.java:438)

at com.virsa.ae.search.actions.SearchUserAction.selectUser(SearchUserAction.java:2115)

at com.virsa.ae.search.actions.SearchUserAction.execute(SearchUserAction.java:250)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:271)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:425)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

2009-04-23 14:21:18,629 [SAPEngine_Application_Thread[impl:3]_27] ERROR Ignoring exception in retrieving User Details for user : U992

com.virsa.ae.core.ObjectNotFoundException: No corresponding User object found for id: U992

at com.virsa.ae.service.umi.sap.SAPUserDetailsProvider.getUser(SAPUserDetailsProvider.java:59)

at com.virsa.ae.service.cache.AECacheUtil.getEndUserDetails(AECacheUtil.java:438)

at com.virsa.ae.search.actions.SearchUserAction.selectUser(SearchUserAction.java:2115)

at com.virsa.ae.search.actions.SearchUserAction.execute(SearchUserAction.java:250)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:271)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:425)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

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thanks for you help

[Former Member · Accepted solution]

Hi,

What is your authentication system, user details source and user search source. It seems your user serach and details source are different so CUP is able to find user from user search source but can not get details from user details source which seems to be LDAP. Please check if this user exists in LDAP.

Regards,

Alpesh

[Former Member · Accepted solution]

hi alpesh and thank for your quick help,

<br>

you're right

<br>

it was because my user search source and details source was different,

<br>

but it's worrying because it was working before and there was no change in GRC (no SP, no customizing...)

<br>

now it's working, and it's good...

<br>

thank a lot

[Former Member · Accepted solution]

Hi,

I am glad that I was able to help. Please move this question to answered.

Regards,

Alpesh