Has anybody used solution database in service desk?

[Former Member]

If i don't have a TEREX servier, can I use solution database?

Best regards,

Blake Le

[Former Member · Accepted solution]

Hi Blake Le,

Yes. You can use Solution Database without TREX(It is not mandatory).

We use Solution Database. We don't have TREX in place.

Let me know if you need any help on this.

Regards,

Sanjai

[Former Member · Accepted solution]

Hi Sanjai,

Can you Please let mknow the process of Configutaion of Solution Database with Trex and Without Trex

Thanks & Regds

Manish

[Former Member · Accepted solution]

Hi manish,

This blog explains step by step details on how to create Solution Database.

/people/dolores.correa/blog/2007/10/06/service-desk-solution-database

OR

Follow this SPRO path to configure Solution Database:

SPRO->SAP Solution Manager->Configuration->Scenario-Specific Settings

->Service Desk->Solution Database->"Activate Solution Manager Services" is the only step applicable because you are not using TREX .

Note: You should have activated all BC sets of servcie desk.

Once you configured solution databse, then you can also use tcode: IS01 to create and maintain problem and solution or you can use action "Create Solution Database" action on each support message.

Let me know if you need more hlp.

Regards,

Sanjai

[Former Member · Accepted solution]

Hi Sanjai,

thanks very much, this is the answer I need.

Best regards,

Lament