Return

[Former Member]

Hi,

If business require customer letter/reason during the time of return damage material then how we can configured in the system.

Thanks,

Siku.

[Former Member · Accepted solution]

Siku123,

You have what we call as "Reasons for rejection", we will have to give the reason for rejection. you can mainatain the order reasons which is applicable to all line items. I

n img --> SD --> Sales Documents --> sales documents header --> Define Order resons.

You will have to mention this in return order.

Regards

Sathya

[Former Member]

hello, friend.

while the order reason can be specified at header level, your clients may require specific reasons at item level... especially if there are more than 1 line items in the order.

there are many options to enter the reason at item level. you could use any one of the fields in Additional Data tab A of the order, and can even assign an incompletion procedure so that the user must enter a reason to save the order. another benefit is that information in this field is accessible using some of the query options in SAP.

hope this helped you.

regards.

[Former Member]

Hi Siku,

Couls you please close the thread if it is answered.

[Former Member]

hi

for the order reason to create

goto SPRO>>>>>>>>>Sales and Distribution>>>>>Sales>>>>Sales Documents>>>>>Sales Document Header>>>>>Define Order Reasons

here define the reason as per the requirement and assign the reason in returns sales order

regards

[Former Member]

Hi Siku,

You can give reason for rejection at the order level.

Another one is You can configure output type for your returns order in output control in SPRO Transaction code.

After saving the order it will be triggered if you maintain condition records.

[Former Member]

Sibu,

While returning the material rejection reason is mandatory in Sales order. You can configure your own reason for rejection also. SAP also has given some standard Reasonn of rejection. You dont need any separate Configuration

http://sapdocs.info/sd-related-topics/customer-complaints-procedures/

Thanks,

Raja

Edited by: Raja Singh Chhabeda on Apr 23, 2009 11:24 AM

[former_member315051]

you can do with order reason which is mandatory at the time of returns.