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how to determine the support team in service ticket

Hi all,

can u guide me how to determine the support team in service ticket,

when ticket is created from customer system.is there any another way other than organizational structurel settings.

Thanks and regards,

Former Member
Former Member replied

Hi Venu,

You can get it done by development to determnie the support team , other tan org model settings

1.Develop the z table which will allow to maintain Sold to Party, Component, Support team

2. Implement the Badi for which will read the sold to party and component from the ticket and look in to ztable and fetch the corresponding support team and audate the support team feald in ticket.For this to take help of ur Abaper

3. For this to call the BADI have to confgure the actions with method call.

If u have any query revert

Regards,

Basha.

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