Linkage of different ChaRM tickets as parent child

[Former Member]

Hi All,

We are planning to use Solution Manager ChaRm with the to log change requests. In some cases we have global change requests which when required to be implemented - we need to create regional / country specific change requests.

Now the condition is the Global change request should be connected to the regional / country specific change requests and Global change request should get closed only when all the childu2019s have got closed. One of the probable solution to have the reference between the parent and child requests is u2013 maintaining the global change request number maintained in External reference number.

Just want to know if there is any better solution. Thanks a lot for all your time.

Best regards,

vithal

[Former Member]

we need multiple change requests as the implementation of the changes getting carried out using these change requests will happen at different times. Fro example. on 31st March ofr India, on 31st dec for Swiss and like this.. So there is business case for this...

[Former Member]

May i know your Organization Structure example and System Landscape Example.

Why do you have practise to Creating two Different Change Request , Global / Local . ?