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CRM 2007 Warranty vs Service Contracts / Agreements

Hi Gurus

We wish to provide an Extended Warranty option for customers who purchase electronic goods from our stores. The products already have a manufactueres guarantee.

This would be a warranty that they purchase with the product they are buying, which then ensures that if any faults occur outside of the manufacturers guarantee conditions and time frame that the customer does not have to pay for any of the repairs

Which is the best way to handle this in CRM 2007.

Warranty processing seems geared more towards a Guarantee on the product from my understanding, where as Service Contracts seem to be more around SLA agreements.

What option should I be looking at?

Many Thanks


Former Member
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