Queries on SAP Solution Manager ChaRM & Service Desk
I have couple of queries on ChaRM and Service Desk. Request your expert advice.
1. As we know it is possible to create a change request from service desk ticket. Now I want to know if it is possible to have a dependency between the Service Desk ticket and corresponding ChaRM request so that till the time the change request is not closed/ Abandoned, the service request cannot be closed.
2. Can a ChaRM change request can have multiple change documents attached to it and if yes how the status of the change request is determined. If we can create only one change document then is it the case that we can handle changes in only one satellite system with one change reuest. Example u2013 2 change requests are required if changes required in ECC & BI system for same incident.
Best regards, Vithal