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New Element in the Container of PFAC

Hi ,

I have new requirement in my Project. When the User is creatign support message instead of going to the central team it should be routed by Region wise , As my client has the requirement based on the Component with Region Support Team should be determined.

For the same i have check the possibilites in PFAC - Though there is the possibility of creating new Element Like Region and Country . After maintaining Attibute values for it. Still system is not determing right Support Team.

Any body who have an idea on this . Especially on Containers in PFAC.

Please provide your valueable inputs. Thank you.



Former Member
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