New Element in the Container of PFAC
I have new requirement in my Project. When the User is creatign support message instead of going to the central team it should be routed by Region wise , As my client has the requirement based on the Component with Region Support Team should be determined.
For the same i have check the possibilites in PFAC - Though there is the possibility of creating new Element Like Region and Country . After maintaining Attibute values for it. Still system is not determing right Support Team.
Any body who have an idea on this . Especially on Containers in PFAC.
Please provide your valueable inputs. Thank you.