system not starting up

[Former Member]

HI all,

We have a abap+java stack netweaver 2004s system.When i trying to start the instance from SAP MMC it is saying that dispatcher stopped not connected to the message server. I have below pasted the developer trace file .

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trc file: "dev_disp", trc level: 1, release: "700"

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sysno 00

sid NWB

systemid 560 (PC with Windows NT)

relno 7000

patchlevel 0

patchno 111

intno 20050900

make: multithreaded, Unicode, optimized

pid 7824

Thu Apr 16 14:32:04 2009

kernel runs with dp version 229000(ext=109000) (@(#) DPLIB-INT-VERSION-229000-UC)

length of sys_adm_ext is 576 bytes

• SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (00 7824) [dpxxdisp.c 1239]

shared lib "dw_xml.dll" version 111 successfully loaded

shared lib "dw_xtc.dll" version 111 successfully loaded

shared lib "dw_stl.dll" version 111 successfully loaded

shared lib "dw_gui.dll" version 111 successfully loaded

shared lib "dw_mdm.dll" version 111 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3900

Thu Apr 16 14:32:08 2009

• WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5361]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: start server >punitp02979_NWB_00 <

DpShMCreate: sizeof(wp_adm) 22976 (1436)

DpShMCreate: sizeof(tm_adm) 4232256 (21056)

DpShMCreate: sizeof(wp_ca_adm) 24000 (80)

DpShMCreate: sizeof(appc_ca_adm) 8000 (80)

DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064

DpShMCreate: sizeof(comm_adm) 528064 (1048)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (96)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (72)

DpShMCreate: sizeof(vmc_adm) 0 (1536)

DpShMCreate: sizeof(wall_adm) (38456/34360/64/184)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: SHM_DP_ADM_KEY (addr: 07B90040, size: 4896616)

• ERROR => DpShMCreate: ShmCreate SHM_DP_CA_KEY(rc=4) [dpxxca.c 181]

• ERROR => DpIPCInit2: DpShMCreate [dpxxtool2.c 462]

• DP_FATAL_ERROR => DpSapEnvInit: DpIPCInit2

• DISPATCHER EMERGENCY SHUTDOWN ***

NiWait: sleep (5000ms) ...

NiISelect: timeout 5000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Thu Apr 16 14:32:13 2009

NiISelect: TIMEOUT occured (5000ms)

DpHalt: shutdown server >punitp02979_NWB_00 < (normal)

DpJ2eeDisableRestart

Switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

call semaphore clean-up function ...

***LOG Q0E=> DpSigGenHandler, Exception (c0000005) [dpnttool.c 432]

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C-STACK -

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SAP (R) - R/3(TM) Callstack, Version 1.0

Copyright (C) SAP AG. All rights reserved.

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Application exception occurred:

Exception : c0000005 (Access Violation)

App : disp+work.EXE (pid=7824)

When : 4/16/2009 14:32:13.863

Threads : 2

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Computer Name : PUNITP02979

User Name : SAPServiceNWB

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Number of Processors: 16

Processor Type: x86 Family 15 Model 6 Stepping 8

Windows Version : 5.2 Current Build: 3790

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State Dump for Thread Id ecc

eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000000 edi=00000001

eip=0042ab62 esp=0561e364 ebp=0561f3ec iopl=0 nv up ei pl zr na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246

function : DpVmcCheckDebugProxy

0042ab49 33db xor ebx,ebx

0042ab4b 33f6 xor esi,esi

0042ab4d 395d08 cmp [ebp+0x8],ebx ss:0ac3b74e=????????

0042ab50 741f jz DpVmcCheckDebugProxy+0x37 (0042ab71)

0042ab52 8b7508 mov esi,[ebp+0x8] ss:0ac3b74e=????????

0042ab55 a174dd8202 mov eax,[sys_adm (0282dd74)] ds:0282dd74=00000000

0042ab5a 4e dec esi

0042ab5b f7de neg esi

0042ab5d 1bf6 sbb esi,esi

0042ab5f 83e6c6 and esi,0xc6

FAULT-> 0042ab62 8898a41a0000 mov [eax+0x1aa4],bl ds:00001aa4=??

0042ab68 891d28d38202 mov [shutdownCount (0282d328)],ebx ds:0282d328=00000000

0042ab6e 83c63c add esi,0x3c

0042ab71 a13cd38202 mov eax,[debug_proxy_pid (0282d33c)] ds:0282d33c=00000000

0042ab76 3bc3 cmp eax,ebx

0042ab78 0f84b4000000 je DpVmcCheckDebugProxy+0xf8 (0042ac32)

0042ab7e ff352cd38202 ds:0282d32c=00000000

push dword ptr [debug_proxy_handle (0282d32c)]

0042ab84 50 push eax

0042ab85 e8502b0100 call DpProcDied (0043d6da)

0042ab8a 84c0 test al,al

0042ab8c 59 pop ecx

0042ab8d 59 pop ecx

--> Stack Back Trace <--

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name

0561f3ec 00413036 00000001 00000002 0561fc98 00000000 disp+work!DpVmcCheckDebugProxy [dpxxvmc.c (1211)]

0561f480 004153a0 00000001 00001388 0043d595 01ca60ec disp+work!DpHalt [dpxxdisp.c (9970)]

0561fc98 00418af7 01ca68a8 01ca60ec 00000001 00000000 disp+work!DpFatalErr [dpxxdisp.c (17698)]

0561ff00 0042188b 00000000 00000000 bffdb000 0561ff60 disp+work!DpSapEnvInit [dpxxdisp.c (1382)]

0561ff14 00401080 00000002 057b6958 00000001 00000000 disp+work!DpMain [dpxxdisp.c (1076)]

0561ff60 011f0850 00000002 057b6958 057b7a28 01c53000 disp+work!nlsui_main [thxxanf.c (82)]

0561ffc0 77e6f23b 00000000 00000000 bffdb000 00000000 disp+work!wmainCRTStartup [crtexe.c (395)]

0561fff0 00000000 011f070d 00000000 00905a4d 00000003 kernel32!ProcessIdToSessionId

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State Dump for Thread Id 160c

eax=0004b940 ebx=00000103 ecx=05af3008 edx=00030000 esi=00000000 edi=00000000

eip=7c8285ec esp=07b7fec0 ebp=07b7ff04 iopl=0 nv up ei pl zr na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

function : KiFastSystemCallRet

7c8285ec c3 ret

7c8285ed 8da42400000000 lea esp,[esp] ss:07b7fec0=7c8270fb

7c8285f4 8d642400 lea esp,[esp] ss:0d19c223=????????

--> Stack Back Trace <--

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name

07b7ff04 0113e284 0000064c 00000000 00000000 05b38c40 ntdll!KiFastSystemCallRet

07b7ff84 7c349565 00000000 00000000 00000000 05af3008 disp+work!SigIMsgFunc [signt.c (610)]

07b7ffb8 77e64829 05af3008 00000000 00000000 05af3008 MSVCR71!endthreadex

07b7ffec 00000000 7c3494f6 05af3008 00000000 00000000 kernel32!GetModuleHandleA

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call clean-up function ...

SigICallExitRoutine: call exithandler (DpHalt)

DpHalt: shutdown server >punitp02979_NWB_00 < (normal)

DpJ2eeDisableRestart

Switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

DpShmPrfSwitch : State already set (OFF)

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

[Former Member · Accepted solution]

Hi,

possible network problems detected - check tracefile and adjust the DNS settings

Looks like you have some network connectivity problem. Check your network connectivity. If it is loopback adapter check the settings.

Manoj

[Former Member · Accepted solution]

Hi,

When did system stopped working? have you applied any new OS or SAP Patch?. Check all the oracle and SAP services are active. Restart the SAP and test.

Regards,

Dharmesh Puthran

[Former Member]

What is the error in Syslog inside MMC?

Have you read the dev_w0 log file? if not, could you paste here only the error rows?

[Former Member]

HI all,

Issue got resolved by rebooting the server .I wanted to know whether issue could have been resolved without restarting the server .

[Former Member]

I have seem this so many times in Windows that I really don´t get surprised now. I hope some day I also will understand why that happens 😐

[Former Member]

Hi

Check this Java troubleshooting guide [Link|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e09e4a5e-8280-2a10-ca98-a59dd47d396d]

Regards

Uday

[Former Member]

Hi

If it is Unix execute command cleanipc -remove to cleanup IPC objects

Check your all oracle services and lsnrctl is running

Regards

Uday

[Former Member]

OS is windows and database : sqlserver