ICSS solutions search and FAQs

[Former Member]

Hi Expert,

I am new In ICSS apllication.According to standard best practise, i configured the icss, but only the necessary parts for FAQs, solution search and live web collaboration.

Now I am able to start the icss and to chose between FAQs and solution search, but both does not work. The categories I created for FAQs are not available in the icss and the solution search does not get any results. I do not find where I have to made the necessary configurations.

Can you help me with this problem?

Thanks,

Jana

[Former Member]

Hi

You have to create problems & solutions should assigned to that problems.By using transaction IS01,we can create problems & solution.Make sure that status of the problem or solutions should be set to "REL SLA".

Now, Go to transaction CRMD_IIA_FAQ & select the product for which you want to maintained the FAQ's.Select product & press F6 ,assign the problems to that product.

Hope so this solution will help you .

Thanks & Regards,

Silpa.T

Edited by: Silpa Tata on Aug 31, 2009 12:13 PM

[Former Member]

Hi

May i know..if TREX is installed in your CRM system

because TREX is mandatory for Solution Search and FAQs

regards

G.Venugopalrao

[Former Member]

Yes, TREX is installed. The solution search runs in the interaction center.

[Former Member]

check in visual admin if your trex entry is assignd to correct link . i had this problem in the past with internet sales.