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ERMS work items not visible in IC Web Client Agent Inbox

We have configured ERMS rule modeler with a routing to an organisation unit if email content contains a specific word.

ERMS seems to work fine as workflow is triggered and work items created in the relevant user SAP inbox (any user assigned to the organisation unit used in ERMS routing.

When I log into the IC Web client and check for email items in the Agent Inbox, the emails are not visible!!!

Has anybody faced a similar issue?

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