Subscription Emails using wrong URL

[Former Member]

Hi,

When we get notified of a new discussion entry or document change...the email that gets generated is calling the URL from our DEV environment. I have checked the Groupware Transport settings, the Room backend Email settings and they are correctly specified with our PRD setting url. Can someone please help me figure out where this URL is getting generated from? Is there some config file on the actual file server that needs to be updated? Any assistance you could provide would be most appreciated. Our environment is NW04 Stack 12.

Thanks,

Kris

[Krasle · Accepted solution]

Hi Kris,

Did you check the "Host" setting in

System Configuration >

Knowledge Management >

Content Management >

Global Services >

URL Generator Service ?

Regards,

Darin

[Former Member · Accepted solution]

We changed the host url and the email links now contain the correct URL. That's good news. Just one more question. Since we have never seen how these links work from a discussion subscription...when the link is loaded...it asks you to log into the portal. Then a screen appears with the discussion...but there is no portal framework. (TLN, theme, etc.) Is this how these links are supposed to function?

Thanks so much for your quick response!