How to reduce frequency of Autoreaction Emails

[former_member207465]

Hi,

We have setup CEN Autoreactions - to trigger emails for all required

alert MTEs

For eg:

If last backup is more than 8 days/crosses RED thresold, then an email

will go to the concerned email group intimating the same

the problem is : for some MTEs

eg:

CCMS agent down or Dialog response time or No of free BTC WPs and many more

the alert emails come so frequently till its RED or yellow

for some MTEs like last DB backup or archive backup, mail comes only once

We are getting requests from teams managing the solutions to reduce the

frequent of alerts for some MTEs

I am looking for a solution at the earliest. Thanks in advance

[Former Member]

Hello Thiago

These are the settings done in the properties of particular MTE class which you are monitoring via Autoreaction

Like for Dialog Response time in dialog overview, if you opens the properties and then method execution,

there you can see

Start the data collection method every 0 seconds

In the absence of values deactivate after 0 seconds

but for backup or some other kind of MTEs,

Start the data collection method every 300 seconds

In the absence of values deactivate after 900 seconds

so, here you can see the difference and criticality that the data collection is triggering in every 0 seconds for one and every 300 seconds for the other, so accordingly the alerts will come

and the thing in general tab, 'do not trigger the alerts within the first xx seconds'...the difference in responsiveness in different MTEs

so you might have to adust these properties..

thanks

Bhudev