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Service Desk : Change support message after Confirmed and close


I am using SOLMAN 4.0.

Current scenerio: Once the status is set to Confirmed & Closed and then saved. System does not allow to change that particular support message.

Requirement: An authorization should be given to a particular user to reopen the issue, i.e status can be changed from Closed & confirmed to In-process etc etc.

Former Member
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