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JavaScript: "SAM Error: Iframe not accessible" in ICWC

Former Member
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Hello specialists,

we are starting with IC-WebClient and trie to use as much as possible from SAP standard.

But after launching ICWC we get the JavaScript Error: "SAM Error: Iframe not accessible".

Where come that error from ? Is there some customizing to deactivate SAM (what stands SAM for??)

Any Idea? Please help.

Best Regards,

André

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Andre,

You can ignore the error. In fact this not an error. this just a information.

"SAM Error: Iframe not accessible" is not an error. This is a information prints at browser status bar. Basically IC webclient has 2 sessions one is worker session and other one is agent session. worker session is introduced in SIE on wards. SAM listens the worker session. SAM acts as a bridge between worker and agent sessions. SAM communicates with agents session via iframe. when ever message comes SAM submits the Iframe to notify the agent session . during this if it gets other message then it try to submit the iframe again with new message info but the iframe is already submitted and the request is send to server and the response yet to come form the server so during this period iframe is not accessible so it prints a info saying that the "SAM Error: Iframe not accessible". It just info technically it says Iframe is at server side not available for client.

I hope this will help you.

Thanks and Regards,

Balaji Vemugadda.

xavier_dehairs2
Active Participant
0 Kudos

Hi,

SAM stands for Simple ABAP Messaging (SAM) and you can find more about it on help.sap.com.

For your error: SAP Simple ABAP Messaging (SAM) services may not be active. As a security measure, all service entries are delivered inactive. After an upgrade, service entries might also be deactivated.

Just go to transaction SICF and expand /default_host/sap/bc/bsp/sap/

Then ensure that the following service entries are active:

SAM_SESS_QUEUE

SAM_NOTIFYING

ICF_NOTIFY_POLL

Expand /default_host/sap/bc/notify/

Ensure that the following service entries are active:

POLLING

Good luck,

Xavier