In-House Repair - PGR completes main item
I have created an in-house repair order in CRM and successfully replicated the corresponding REPA order in ECC. I then create a return delivery and perform a post goods receipt.
When I go back to the CRM order, both the main item and sub-item show as status 'completed' and I cannot trigger further actions (e.g. Diagnosis) due to the completion status of the main item.
Has anybody encountered this and found a resolution?