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Send message to a support team


how can I do to send a message automaticatlly, when a new message arrive to our Solution Manager Service Desk ?

Thank's in advanced


Former Member
Former Member replied

Hi Francesc,

as Fabio said, you need to use the determination rules (tx: PFAC) to get the support team assigned to the support message automatically at creation. You need this because you need a recipient for your automated mail notification.

Afterwards you need to create a new action which send a mail to "support team" and the start condition will be set to status E0001.

For email configuration in general there are a lot of threads in this forum.


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