SRM - MDM question

[Former Member]

Hi!

We are facing an problem on that the catalog images is not being showed whenever you are tying to select the item from mdm.

This problem is only happening in our productive server, in our quality environment its ok .

One thing I noticed :

CSP: There isnt filename at the end of the link

http://srp1.xxx.com:50000/SRM-MDM/objectServer//Images?id=378&variant=Thumbnail&cachePath=/tmp/large...

CSQ: There is a filename and it works perfectly.

http://srd1.xxx.com:50000/SRM-MDM/objectServer//Images?id=395&variant=Thumbnail&cachePath=/tmp/large...

Can you help in this case?

Thanks,

Rodrigo

[Former Member]

Thanks,

[Tamas_SAP]

Hi,

This can be occured in one of these 2 cases:

1. The image was deleted somehow from the cache path (some cleaning

procedure for the tmp dir on the J2EE).

2. The cache folder was not created at all (this folder will be created

the first time you 'fetch' images in the UI, and only images that

you see in the UI will be downloaded to this folder - when loading

the image to UI).

Solution:

For issue 1 - restarting of the MDM connector should solve the problem.

For issue 2 - when the application create the cache folder, it make

use of the 'tmp' directory on the WAS (J2EE). To try to see if

the problem is related to this folder, please try the following:

• In the J2EE machine, using the 'ConfigTool' change the tmp folder

by adding the entry "-Djava.io.tmpdir=c:/WINDOWS/Temp" to the

server node. Restart the J2EE, and try to see if you get the images

(c:/Windows/Temp can be replaced by any local folder with access

permissions).

Regards,

Tamás

SAP