Configure the EIC inbox work item

[Former Member]

Hi Experts,

I am working on EIC implementation.

The basic setting been done are.

the portal link to send request from ESS is been activated.

The EIC agent Dashboard is been activated.

Currently we just need to get the EIC request send from ESS to EIC Agent Inbox.

I am not able to see the sent Employee request, in the EIC Agent Inbox.

Is there any basic activity to be done step wise ?

Points would be given to helpful answers

Regards,

Sanjyoti.

[Former Member · Accepted solution]

Sanjyoti ,

First check if basic workflow customization is done , Tcode SWU3

Then for event linkage Go to swe2

object type BUS7051

reciever type WS17900089

check the Activate linkage here.

Also check the Task 17900015 where agents are determined is working correctly .

[Former Member · Accepted solution]

hi Binoj,

thank you for your reply will try and revert soon.

Regards,

Sanjyoti.

[Former Member · Accepted solution]

hi Binoj,

" Then for event linkage Go to swe2

object type BUS7051

reciever type WS17900089

check the Activate linkage here "

I have tried the above steps and found that the linkage was not activated. i have activated it now.

Regards,

Sanjyoti.

[Former Member]

Hello Sanjyoti ,

Still strugling with EIC .I feel this has to do with workflow.

EIC Request trigers workflow WS17900089

Check if it is configured properly and event is activated .

For more help check

http://help.sap.com/erp2005_ehp_03/helpdata/EN/42/f4128c8c6a1aa2e10000000a422035/frameset.htm

Regards,

Binoj

[Former Member]

Hi Binoj,

Good to see your reply.

I had already gone through the workflow.

but my workflow knowlege is not enough to understand it : ( would you help me to know what basics should i check in this workflow ?? and how to activate the event ?

Regards,

Sanjyoti.