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Adding fields to the 'Sort By' & 'Then Sort By' drop downs in IC CRM Inbox

Hi,

We have a requirement wherein we are required to add fields to the 'Sort By' and 'Then Sort By' drop downs of the CRM Inbox. These are Z-fields.

We've been able to add the fields in the drop down. Can someone let us know how to go about with the sort logic now?

Any pointers towards this would be appreciated.

TIA.

Regards,

Richa

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