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Adding fields to the 'Sort By' & 'Then Sort By' drop downs in IC CRM Inbox

Former Member
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Hi,

We have a requirement wherein we are required to add fields to the 'Sort By' and 'Then Sort By' drop downs of the CRM Inbox. These are Z-fields.

We've been able to add the fields in the drop down. Can someone let us know how to go about with the sort logic now?

Any pointers towards this would be appreciated.

TIA.

Regards,

Richa

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Answers (1)

Answers (1)

Former Member
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CRM 5.0 or CRM 2007 ?

CRM 2007 won't need this since the Result List is highly user friendly , with filter , sorting out of the box.

Former Member
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Hi SKP,

The system is CRM2007.

We've added the fields to appear in the two drop downs. But if we select either of them while doing a search, the search result does not get sorted accordingly. Whereas it gets sorted for the fields that are present by default.

Rgds,

Richa