Error installing MaxDB 7.6.03.09 on windows 32 bit on NW70 SR2 sapinst

[Former Member]

MaxDB experts,

Hello. I am trying to install SAP NW70SR2 (JAVA AS) on MaxDB 7.6.03.09 with windows 32 bit OS. Brand new install, JAVA AS central system.

Our problem is in the SAPINST phase:

Install database server software

I see this in the sapinst.log file:

starting installation phase of package Base 7.6.03.09 32 bit

----

---

ERR: InstallRegistry::newPackage(): can't add Package "Base" -> "c:/sapdb/programs": already exists!

installation exited abnormally at Th, Apr 09, 2009 at 16:19:41

ERROR 2009-04-09 16:19:41 [iaxxinscbk.cpp:282]

abortInstallation

MDB-07020 The database installer reported an error. Some database applications are probably still running. Check the log file sdbinst.log.

And this is in the bottom of the sdbinst.log file

starting installation phase of package Base 7.6.03.09 32 bit

ERR: InstallRegistry::newPackage(): can't add Package "Base" -> "c:/sapdb/programs": already exists!

installation exited abnormally at Th, Apr 09, 2009 at 16:19:41

The sdbinst.log has lots of other interesting info:

This is the top of the file:

Installation of MaxDB

+ ***********************+

starting installation Th, Apr 09, 2009 at 16:18:56

operating system: Windows I386 NT 5.1 Service Pack 3

callers working directory: C:/Program Files/sapinst_instdir/NW04S/SYSTEM/ADA/CENTRAL/AS

installer directory: S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386

archive directory: S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386

starting preparing phase of package Base 7.6.03.09 32 bit

----

---

getInstalledReleasesWin(): wrong version format

checking interferences to other packages... ok

I'm not sure why there is a version info problem.

This is a windows PC I'm trying to put this on. It's 32 bit so that is why I had to get the SR2 DVDs. The SR3 DVD won't let you install via 32 bit OS.

I downloaded all the software from OSS marketplace and some from our delivered DVDs:

We have these DVDs

32 BIT BS_2005_SR2_SAP_Installation_Master 51033208

32 BIT NW_7.0_SR2_Kernel_WINDOWS__LNX_X86 51033262

NW 7.0 SR2 SAP Installation Export 51032246

NW 7.0 SR2 SP09 Java based SW Comp 51032257

I pulled this down off the marketplace (in the NW70SR3 area)

32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10

I've searched all through OSS/SDN for someone who has this same issue. All our other systems are AIX/oracle so trouble-shooting MaxDB is completely new to me.

Can anyone point me into the right direction to get this figured out? I'm tried just re-running the install, same error. And removing the c:/sapdb/programs, no good.

Thanks!

Nick

[former_member229109 · Accepted solution]

Hello Nick,

-> Do you have or did you have the database software installed on the server?

Is c:/sapdb empty?

As I understood you deleted the database software manually. Correct?

-> Please follow the SAP note next time:

599129 Uninstalling MaxDB/SAP DB software using SDBUNINST

-> If you deleted all database software manually, please use the SAP note:

572836 Deleting the SAP DB Registry and service entries

to delete the database services & registry.

Thank you and best regards, Natalia Khlopina

[Former Member · Accepted solution]

Hello Natalia,

To answer your question...This is a brand new install. I'm not uninstalling anything. There was no SAP/MaxDB on the system before I started the install. I am sure of that.

No, I have not tried to delete anything. I'm trying to install SAPNW70SR2 with MaxDB and getting an error during the sapinst install of the maxDB.

So I appreciate your suggestions, but I am thinking they won't help me unless you are saying that I should uninstall everything and start over....

Please keep the suggestions coming!

NIck

[former_member229109 · Accepted solution]

Hello,

-> "ERR: InstallRegistry::newPackage():

can't add Package "Base" -> "c:/sapdb/programs": already exists!

installation exited abnormally at Th, Apr 09, 2009 at 16:19:41"

-> Please check if you have the database registry on the server.

Regedit -> HKEY_LOCAL_MACHINE->SOFTWARE->SAP->SAP DBTech

Could you uninstall the database software and start over.

-> If you have not the database software on the server at all, please use the SAP note:

572836 Deleting the SAP DB Registry and service entries

to delete the database services & registry.

Thank you and best regards, Natalia Khlopina

[Former Member · Accepted solution]

Natalia,

Thanks for your help so far. I just want to make something 100% clear.

Before I started the install, I did not have any maxdb/sap software on the machine.

I'm trying to execute sapinst to install NW7.0SR2 using maxdb as the database for the installation.

I went through all the initial setup in sapinst, and now (also in sapinst) i'm getting the errors I noted above during the install of the maxdb software.

So, knowing that, are you saying that I should completely uninstall and start over? Just curious as to why....

I am not at the machine right now, so I can't give you that registry info at this moment. But I will first thing tomorrow...

Thanks so much for taking the time to help. Don't give up on me yet! Please let me know what I should do at this point. I was hoping you might know what these errors mean and possibly a way to resolve them so i could continue with the installation.

Many thanks so far!

Nick

[Former Member · Accepted solution]

Natalia,

That registry setting was not there:

HKEY_LOCAL_MACHINE->SOFTWARE->SAP->SAP DBTech

Also, for more information, this is the DB install script in the log that tried to run:

Execution of the command "S:\NW70SR3-MAXDB-INSTALL\Extracts\32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10\DATA_UNITS\MAXDB_WINDOWS_I386\*SDBINST.exe -indep_prog C:\sapdb\programs -indep_data C:\sapdb\data -depend C:\sapdb\CEL\db -profile Server -b"* finished with return code 1.

And the error we got:

ERR: InstallRegistry::newPackage(): can't add Package "Base" -> "c:/sapdb/programs": already exists!

It seems to get past the "preparing phase" and bomb out at the very beginning of the "installation phase".

Any other ideas? I'm not sure what to do next....

From what we can see, there is nothing on the DB side to un-install since it never really got started in the first place.

I guess my next step is going to have to be to open a message with SAP?

Thanks.

Nick

[Former Member · Accepted solution]

Natalia,

Here is the entire Install log for MaxDB. Also remember that this was called as part of an SAP system install:

MaxDBServer_install-10.04.2009-10.05.log

INSTALLER_INFO: Version = 7.6.03 Build 009-123-163-622

INSTALLER_INFO: Changelist = 163622

INSTALLER_INFO: MakeId = 267230

INSTALLER_INFO: Type = kit

SYS_INFO: Host name = DGW58J1L

SYS_INFO: System = Windows

SYS_INFO: Architecture = I386

SYS_INFO: Version = NT 5.1

SYS_INFO: Subversion = Service Pack 3

CALL: SDBINST -indep_prog C:\sapdb\programs -indep_data C:\sapdb\data -depend C:\sapdb\CEL\db -profile Server -b

STDOUT:

Installation of MaxDB

STDOUT: ***********************

STDOUT: starting installation Fr, Apr 10, 2009 at 10:04:43

STDOUT: operating system: Windows I386 NT 5.1 Service Pack 3

STDOUT: callers working directory: C:/Program Files/sapinst_instdir/NW04S/SYSTEM/ADA/CENTRAL/AS

STDOUT: installer directory: S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386

STDOUT: archive directory: S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386

STDOUT:

MSG: debug package SDBBAS.SDB is valid

MSG: debug package SDBKRN.SDB is valid

MSG: debug package SDBUTL.SDB is valid

STDOUT:

starting preparing phase of package Base 7.6.03.09 32 bit

STDOUT: -

---

MSG: service "sql6" in "C:/WINDOWS/system32/drivers/etc/services" found

MSG: service "sapdbni72" in "C:/WINDOWS/system32/drivers/etc/services" found

MSG: InstallRegistry: space check ok: 127249572 kb on C: (156288320 kb total) available

MSG: install registry successfully locked

MSG: read 12 PACKAGES

MSG: net registry size = 121301 bytes

MSG: InstallRegistry: reserved 1024 kb disk space

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: independent data path: c:/sapdb/data

STDOUT: independent program path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/SDBBAS.TGZ"

STDOUT:

package Base successfully checked

STDOUT:

starting preparing phase of package SQLDBC 7.6.03.09 32 bit

STDOUT: -

---

WRN: try to install release "7.6.03.09" over existing "7.6.5.9"

MSG: update test: installed release newer

MSG: update from "7.6.5.9" to "7.6.03.09" not allowed

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package SQLDBC 76 7.6.03.09 32 bit

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: dbc path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/SQLDBC76.TGZ"

STDOUT:

package SQLDBC 76 successfully checked

STDOUT:

starting preparing phase of package Fastload API 7.6.03.09 32 bit

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: fastload path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/FASTLOAD.TGZ"

STDOUT:

package Fastload API successfully checked

STDOUT:

starting preparing phase of package PCR 7104 7.1.04.45

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: independent program path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/PCR7104.TGZ"

STDOUT:

package PCR 7104 successfully checked

STDOUT:

starting preparing phase of package PCR 7300 7.3.00.59

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: precompiler 7300 path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/PCR7300.TGZ"

STDOUT:

package PCR 7300 successfully checked

STDOUT:

starting preparing phase of package PCR 7301 7.3.01.22

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: precompiler 7301 path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/PCR7301.TGZ"

STDOUT:

package PCR 7301 successfully checked

STDOUT:

starting preparing phase of package PCR 7403 7.4.03.49 32 bit

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: precompiler 7403 path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/PCR7403.TGZ"

STDOUT:

package PCR 7403 successfully checked

STDOUT:

starting preparing phase of package PCR 7500 7.5.00.46 32 bit

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: precompiler 7500 path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/PCR7500.TGZ"

STDOUT:

package PCR 7500 successfully checked

STDOUT:

starting preparing phase of package SAP Utilities 7.6.03.09 32 bit

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: : c:/sapdb/data

STDOUT: independent program path: c:/sapdb/programs

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/SAPUTL.TGZ"

STDOUT:

package SAP Utilities successfully checked

STDOUT:

starting preparing phase of package DB Analyzer 7.6.03.09 32 bit

STDOUT: -

---

WRN: try to install release "7.6.03.09" over existing "7.6.5.9"

MSG: update test: installed release newer

MSG: update from "7.6.5.9" to "7.6.03.09" not allowed

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package JDBC 7.6.03.03

STDOUT: -

---

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package Server Utilities 7.6.03.09 32 bit

STDOUT: -

---

WRN: try to install release "7.6.03.09" over existing "7.6.5.9"

MSG: update test: installed release newer

MSG: update from "7.6.5.9" to "7.6.03.09" not allowed

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package Database Kernel 7.6.03.09 32 bit

STDOUT: -

---

STDOUT: checking interferences to other packages... STDOUT: ok

STDOUT: collecting data finished:

STDOUT: dependent path: c:/sapdb/cel/db

STDOUT: start extraction test run of "S:/NW70SR3-MAXDB-INSTALL/Extracts/32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10/DATA_UNITS/MAXDB_WINDOWS_I386/SDBKRN.TGZ"

STDOUT:

package Database Kernel successfully checked

STDOUT:

starting preparing phase of package Redist Python 7.6.03.09 32 bit

STDOUT: -

---

WRN: try to install release "7.6.03.09" over existing "7.6.5.9"

MSG: update test: installed release newer

MSG: update from "7.6.5.9" to "7.6.03.09" not allowed

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package Loader 7.6.03.09 32 bit

STDOUT: -

---

WRN: try to install release "7.6.03.09" over existing "7.6.5.9"

MSG: update test: installed release newer

MSG: update from "7.6.5.9" to "7.6.03.09" not allowed

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package Messages MSG 0.5603

STDOUT: -

---

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT:

starting preparing phase of package ODBC 7.6.03.09 32 bit

STDOUT: -

---

WRN: try to install release "7.6.03.09" over existing "7.6.5.9"

MSG: update test: installed release newer

MSG: update from "7.6.5.9" to "7.6.03.09" not allowed

STDERR: cannot downgrade package

STDOUT: skipping package

STDOUT: checking filesystem "C:"... free disk space ok

MSG: available = 127248680 kb

MSG: needed = 339145 kb

STDOUT:

starting installation phase of package Base 7.6.03.09 32 bit

STDOUT: -

---

STDERR: ERR: InstallRegistry::newPackage(): can't add Package "Base" -> "c:/sapdb/programs": already exists!

STDERR: installation exited abnormally at Fr, Apr 10, 2009 at 10:05:29MSG: packagedata of package SQLDBC not changed

MSG: packagedata of package DB Analyzer not changed

MSG: packagedata of package JDBC not changed

MSG: packagedata of package Server Utilities not changed

MSG: packagedata of package Redist Python not changed

MSG: packagedata of package Loader not changed

MSG: packagedata of package Messages not changed

MSG: packagedata of package ODBC not changed

MSG: writing 12 packages

MSG: net install registry size = 121301 bytes

MSG: wrote install registry (141250 bytes)

MSG: install registry successfully unlocked

[former_member229109 · Accepted solution]

Hello Nick,

1. Could you please reboot the server & try to install the MAXDB client on the server, let me know the results.

Execution of the command as user in Administrators group from::

S:\NW70SR3-MAXDB-INSTALL\Extracts\32 BIT RDBMS_MAXDB_7.6.03_Build_09 51033492_10\DATA_UNITS\MAXDB_WINDOWS_I386:

SDBINST -profile "Runtime For SAP AS"

< Independent Program Path: c:/sapdb/programs

Independent Data Path: c:/sapdb/data >

SAP note:: 649814 Updating MaxDB/liveCache client software.

2. Please give more details about OS/SP of the database server.

Thank you and best regards, Natalia Khlopina

[Former Member · Accepted solution]

Natalia,

Thanks so much for all your suggestions. We were able to get it installed finally. Here is what we did:

We unistalled sap/maxdb via the uninstall program in sapinst and the note your specified earlier.

Then I copied all the "shared" drive software to the local machine.

Finally, I renamed all the software directories and removed the blank spaces in the directory names.

Then we re-installed and it worked!

Thanks!