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Reg:Portal servers restart issue

Hi Experts,

We have our CRM,IPC(internet Pricing Component)portal servers running on ITS,with Windows as OS

We have a scheduled restart policy which will be done automatically,if it doesnt,we have to start manually

As per the schedule, all the servers were restarted automatically,but..we have noticed that there were two processes of each, jcontrol.exe and igswd running,where as only one of each was supposed to run..

In such case,we had to manually stop and start the servers and after that it was fine

Now,my question caome the two processes of each were running...?

Where else we can check for the log,apart from the 'sapstart.log' in " D:\usr\sap\SID\JC<nn>\work"

Kindly help me analyse the issue..

Thanks in advance



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