Error in resolution of rule AC13200137 for step 1

[former_member713761]

Hello everybody,

can someone of you tell me why the rule sometimes failed with the above error message in the actionlog?

Everything is alright it seemed, I have defined partners in customizing actions and conditions as in the rule itself, but sometimes this error message above is generated in the 'Details for action' . If I look into the determination log, everything is ok.... and what does Step 1 mean?

Many thanx for hints.

Best regards

Johannes

[Former Member]

Hello,

check if user who send notification have all authorisation in sending system for create notif in SolMan.

Best regards

johannes

[Former Member]

HI,

Now regarding the warning message what you are getting while creating

the message please refer to the attached SAP note 616946. This provides

an example how the determination could be set up using the

organizational units available with the standard delivered

organizational model.

With the delivered standard settings of the service desk in Solution

Manager 4.0 an action is used for the determination of the Support Team

SLFN0001_ADVANCED_FIND_PARTNER.

And in this action the mentioned determination rule AC13200137 is used.

So if you do not want to use this action you need to deactivate,then the

warning message wouldnt appeare.

Hope this helps.

Cheers,

sh

[Former Member]

Hello,

many thanks for your hint, but I want to use this rule and have copied this Action into Z* Action with own parameters.

Only in some cases there are some mistakes in Partnerfinding, but I work stilll on it.

Best regards

Jo

[Former Member]

Hello ,

for solution check OSS Notes 1265788, 1302672, 1314881,1115851 ,1365463 and implement them. Note 1365463 was the solution for our system.

Best regards

Jo Rensen

[Former Member]

Hello,

to identify the root cause of that problem I recommend that you open a message for SAP containing a description and some screenshots of the steps performed leading to that error. In addition an example where the problem did not occur might be helpful for problem analysis too.

Best regards,

Andreas

[former_member713761]

Hello Andreas,

know we are upgraded to 7.01 but error still exists :-(((

Best regards

[Former Member]

Hello,

I have the same error in our SolMan 7.0 EHP1 (7.01 SP03).

ST 400 SP19 (SAPKITL429).

Do you have any idea?

SAP Note 1303670 seems to be not enough solution...

Regards,

Leszek

[Former Member]

Hello Johannes,

SAP Note [1303670|https://service.sap.com/sap/support/notes/1303670] seems to be helpful in that case.

Best regards,

Andreas

[former_member713761]

Hello Andreas,

thanks for the helpful hint. I will return if this solve our problem, we are strill awaiting a new patch level.

Best regards