Value relesead for an order has exceed the global value order in VKM4

[Former Member]

Hi guys,

I've got a problem that I can't really understand.

I've got an order blocked for delivery for Advance Payment.

The credit manager unblocked it using VKM4.

The order results totally unblocked and has been shipped but a value remains in VKM4 as Open orders credit.

This value correspond to the order first line.

What could be the cause?

How can I reset this value?

Please help.

Kind Regards,

Anna

[Former Member]

Hi,

I explain better.

The order xyz of 2.063,84 euros has been created as blocked.

Then by VKM4 the credit manager unblocked it and i could see in VKM4 CREDIT VALUE = 2.063,84 and

OPEN ORDER CREDIT 3325,78 ( that is 2.063,84 + 1261,94 (first line value)).

These are not other open documents for the customer.

Where does 1261,94 come from?

Can a user unblocked two times an order line? or something like that?

Can I reset that value?

Thanks for your answers.

Regards,

Anna

[Former Member]

Hi,

What dodes it means

"value remains in VKM4 as Open orders credit.This value correspond to the order first line."

Can you explain bit more about "value remains in VKM4". May be someone from the group will answer your question.

Thanks,

Ashok S