Alert is not sent by email

[Former Member]

Hi folks,

Iu2019m having a problem to receive PI alters by email. The alerts were defined with the new PI alert category at ESR and I am using them at my ccBPM. Iu2019ve configured the following:

SU01 - Assigned the Email ID for the Recipient of the ALERT.

ALRTCATDEF - the used ID is subscribed for this alert category.

ALRTINBOX (the same as in RWB) PERSONALIZATION > Iu2019ve set Time Independent Delivery and Email are selected.

SCOT is configured.

No mails go to SOST but if I try with RSALERTTEST it works fine. I think Iu2019ve checked all configuration steps, with exception of Alert configuration at RWB, because I donu2019t have access to Alert configuration and inbox. I already requested this configuration to my basis team but they didnu2019t configure yet (I use tcode ALRTINBOX do get there). Anyway, I think I donu2019t need RWB access as in my inbox (ALRTINBOX) I get the alerts.

Any idea of what is missing here?

BTW u2013 Iu2019m working with PI 7.1 SP07

Thanks in advance,

Ricardo.

[Former Member · Accepted solution]

You need to configure the alert rule in RWB using alertconfiguration and need to select your category there

HTH

Rajesh

[Former Member · Accepted solution]

Ok Rajesh,

I'll ask basis team to configure the alert config and inbox at RWB

BTW - I also checked the note 913858 question 8 and no dumps with PIRWBUSER.

Thanks & regards,

Ricardo.

[Former Member · Accepted solution]

Hi Rajesh,

I didn't wait for basis team, I used the tcode SXMSALRT it gives me the Alert configuration page of RWB. I created the rules for each alert category:

- rule is set to active.

- supress multiple alerts of this rule is set.

- connected to message > not relevant.

- where did the error occur? > No restrictions.

But I still can't see my alters going to SCOT nor SOST.

Any idea?

I checked again ST22 and no dumps today.

regards,

Ricardo.

[Former Member · Accepted solution]

Hi Rajesh,

At tcode SLG1 I found and an error "BCS exception (DNS_SREQ) ocurred.

I checked the SU01 and set the communication method to E-mail, but it didn't solve.

Any idea?

Regards,

Ricardo.

[Former Member · Accepted solution]

Hey looks like Domain is not provided while configuring SMTP

Did you provide the domain name by checking interner option tab in SMTP configuration

Also check in end-end monitoring settings and change the frequency to every 5 minutes

Rajesh

[Former Member · Accepted solution]

Hi Rajesh,

You save my day man! The basis guy forgot to set the domain at SCOT.

SCOT > settings > default domain.

After that every alerts went to SOST

Many thanks and 10 points for you pal

Regards,

Ricardo.

[Former Member · Accepted solution]

glad to hear )

Rajesh