How to correct entries when an AR Check is bounced?

[Former Member]

How to correct entries when an AR Check is bounced? Basically, we need to make sure that a service charge is given to the customer, goods are returned, and AR is credited. We also need to make sure the salesperson commission is charged back (taken away). I understand that a credit will put back inventory and 'credit' the customers account, but will creating a credit memo take care of the commissions? Also, how can we charge a service fee? Please advise.

[Former Member]

AR Credit Memo will only take care of what numbers in the AR Invoice, nothing else. You have to ensure any other entries need to be updated manually. The service charge fee has to be by additional service type invoice.

Thanks,

Gordon

[Former Member]

How do we manually correct commissions?

[Former Member]

I think you need a query or something similar to calculate the offset figure in which the commission should be corrected. Depending on how is your commission calculated, it may already been taken cared of. Please verify if the commission is corrected from known sample first.