SAP doesn't start

[anthes_roger]

Since 4 weeks we've the problem that our sap doesn't start if we are using our SAPMMC console.

We receive the attached message in the dev_disp log.

The restart of our sap system is only possible after we've restarted the complete server.

The operating system is windows NT with MSQL Database

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trc file: "dev_disp", trc level: 1, release: "700"

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sysno 01

sid P08

systemid 562 (PC with Windows NT)

relno 7000

patchlevel 0

patchno 185

intno 20050900

make: multithreaded, Unicode, 64 bit, optimized

pid 11684

Sat Mar 28 06:50:41 2009

kernel runs with dp version 241000(ext=110000) (@(#) DPLIB-INT-VERSION-241000-UC)

length of sys_adm_ext is 576 bytes

*** SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (01 11684) [dpxxdisp.c 1285]

shared lib "dw_xml.dll" version 185 successfully loaded

shared lib "dw_xtc.dll" version 185 successfully loaded

shared lib "dw_stl.dll" version 185 successfully loaded

shared lib "dw_gui.dll" version 185 successfully loaded

shared lib "dw_mdm.dll" version 185 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3901

Sat Mar 28 06:50:46 2009

*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5418]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: start server >sdet3029_P08_01 <

DpShMCreate: sizeof(wp_adm) 64832 (1752)

DpShMCreate: sizeof(tm_adm) 58861440 (29416)

DpShMCreate: sizeof(wp_ca_adm) 80000 (80)

DpShMCreate: sizeof(appc_ca_adm) 160000 (80)

DpCommTableSize: max/headSize/ftSize/tableSize=2000/16/2208064/2208080

DpShMCreate: sizeof(comm_adm) 2208080 (1088)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (104)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (72)

DpShMCreate: sizeof(vmc_adm) 0 (1864)

DpShMCreate: sizeof(wall_adm) (416064/346352/64/192)

DpShMCreate: sizeof(gw_adm) 48

*** ERROR => DpShMCreate: ShmCreate for key SHM_DP_ADM_KEY failed (4) [dpxxtool2.c 2407]

*** ERROR => DpIPCInit2: DpShMCreate [dpxxtool2.c 462]

*** DP_FATAL_ERROR => DpSapEnvInit: DpIPCInit2

*** DISPATCHER EMERGENCY SHUTDOWN ***

NiWait: sleep (5000ms) ...

NiISelect: timeout 5000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Sat Mar 28 06:50:51 2009

NiISelect: TIMEOUT occured (5000ms)

call semaphore clean-up function ...

***LOG Q0E=> DpSigGenHandler, Exception (c0000005) [dpnttool.c 438]

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C-STACK -

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SAP (R) - R/3(TM) Callstack, Version 1.0

Copyright (C) SAP AG. All rights reserved.

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Application exception occurred:

Exception : c0000005 (Access Violation)

App : dispwork.EXE (pid=11684)+

When : 3/28/2009 6:50:51.328

Threads : 2

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Computer Name : SDET3029

User Name : SAPServiceP08

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Number of Processors: 8

Processor Type: EM64T Family 6 Model 23 Stepping 6

Windows Version : 5.2 Current Build: 3790

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State Dump for Thread Id 2184

--> (FAULT) Stack Back Trace <--

FramePtr ReturnAd Param#1 Function Name

0000000007fcf3d0 0000000000419ff3 0000000003b44501 dispwork!DpHalt [dpxxdisp.c (10297)]+

0000000007fcfc10 000000000041e8ab 00000000027135e0 dispwork!DpFatalErr [dpxxdisp.c (18668)]+

0000000007fcfeb0 000000000042feb0 0000000000000000 dispwork!DpSapEnvInit [dpxxdisp.c (1446)]+

0000000007fcfee0 000000000040108d ffffffff00000002 dispwork!DpMain [dpxxdisp.c (1115)]+

0000000007fcff10 00000000019e63f1 0000000000000000 dispwork!nlsui_main [thxxanf.c (84)]+

0000000007fcff70 0000000077d5964c 0000000000000000 dispwork!wmainCRTStartup [crtexe.c (498)]+

0000000007fcffa0 0000000000000000 00000000019e6280 kernel32!BaseProcessStart

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State Dump for Thread Id 1d7c

--> Stack Back Trace <--

FramePtr ReturnAd Param#1 Function Name

000000000f2afe40 0000000077d5f691 00000000080691e0 ntdll!NtFsControlFile

000000000f2afeb0 00000000018cbfaf 0000000000000000 kernel32!ConnectNamedPipe

000000000f2aff40 000007ff7fc411c4 0000000000000000 dispwork!SigIMsgFunc [signt.c (679)]+

000000000f2aff70 0000000077d6b6da 0000000077d6b6a0 msvcrt!endthreadex

000000000f2affa0 0000000000000000 0000000000000000 kernel32!BaseThreadStart

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call clean-up function ...

SigICallExitRoutine: call exithandler (DpHalt)

[Former Member]

How match memory do you have? Look's like you have problem with memory configuration.

The OS version are? Regards.

[anthes_roger]

Hello,

the os Version is Windows NT 5.2.3790 SP 2. with 32GB RAM. It's a double stack BI system with PHYS_MEMSIZE from 8GB (recommended by SAP Going Lib´ve check)

Best regards

[Former Member]

In any case look's like problem in shared memory, can you check the dev_w0.old file for testing ?

The os are 64 bit i'm think ... Are you have any other application on this server? Are you check the hardware are good (the physical memory).

P.S. please open the files usin notepad, the last post of dev_disp are vere unreadable

P.P.S if it work fine after reboot in what a problem?

Regards.

[Former Member]

Have you check the trans.log file.

[Former Member]

Hi,

Please check your network connectivity. Also did you try to start from command line?

> startsap.exe name=<SID> nr=<sysNumber> sapdiahost=<Hostname>

Hope this helps.

Manoj