Approval preview showing diferent status depending on transaction used.

[Former Member]

Dear Gurus,

-SRM4.0

-N step approval BADI implemented ( up to three levels)

We are facing next issue:

To reproduce the error: Create a SC that requires three levels of approving. Next approver level 1 completes the SC. SC goes to approveru2019s level 2 inbox. Approver level 2 is out of office and outlook mails back automatically as u201C I am out of officeu201D.

-By cheking swi6 SC shows the correct status: approved by approver level 1 and awaiting approval of the other 2 ones.

-By checking SC via u201C check status>Approval previewu201D: SC shows the correct status: approved by approver level 1 and awaiting approval of the other 2 ones.

-By checking SC via u201C Monitoring SC> Approval preview: SC shows the SC as approved by approver level 2.

Any ideas about why approval preview differs depending on the tx used?

Thanks and Regards,

Abraham

[Former Member]

Issue due to ITS. Using ITS external instead of Internal one.