Returns option for credit memo
In 2007 version in A/R,when we are creating crdit memo we have the option of copy from Returns.But evenafter creating the Returns we can't get any returns document in the copy from list.Can somebody explain why that option is given.
Suda Sampath replied
Please note: If you created the Return using the Copy from Delivery..then the Return Closes the Delivery and both transaction are reconcilled so when creating a Credit Memo that Return might not be displayed.
ONLY if you create a Return document directly (not using a copy to / copy from function) will it be available for copying to Credit Memo