Returns order created w.r.t Free of charge billing

[Former Member]

hi,

We are providing free of charge delivery to customer.if at any point of time the goods are damaged in transit the goods are returned w.r.t free of charge billing.

Free of charge Order type- FD

Item category used - ZKLN

Pricing at Item category- X

Billing type -ZF4

Returns order type -ZRE

Item category used-REN

Pricing at Item category-X

When i try to create the sales order (ZRE)referring ZF4 is giving an error "Net value missing".

Please advice.

Regards

Rahul

[Former Member · Accepted solution]

Hi there,

When you do returns to free goods, why do you want to carry pricing? So at item level, pricing shouuld be blank. Not X.

Your free goods itself is not relevant for pricing, why will return free goods relevant for pricing?

If you want to do pricing for freight & taxes, then this is what you will have to do.

In the item catg RENN, donot select pricing X. In the copy control from FD to RE, at the item level, select the priciing type G to copy teh pricing elements unchanged & redetermine taxes.

Regards,

Sivanand

[Former Member]

Rahul,

Please check in the copy controls between ZF4 and ZRE, check whether you have maintained it.

Regrds

Sathya

[Former Member]

Hi Rahul,

Check the pricing procedure from and to numbers for return order and also check the copy control.

Thanks,

Swamy H P