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Contact Center Simulator & IC WebClient

Hi all

I'd like to use CCS to run some tests with IC WebClient scenario.

What I'm doing is the following:

1) I start WebClient application, log on with an authorized user, choose the proper profile, ensure that telephony channel is selected and Select work mode Ready

2) I start the CCS, verify that my user appears in the Agents Overview page with workmode Ready and than choose Telephony/Simulation. At this point I specify a telephone number (from), select the number that identifies me (to) and press button "Call Agent"

At this point I expected something to happen in the WebClient but it is unchanged.

I followed the Best Practices (building block C78) to set up the scenario in a development system.

Can anyone suggest me what to check ?

Many thanks

Former Member
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