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PDF file error in Acrobat version 9.0
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on 04-03-2009 9:38 AM
Hi guys,
I am able to see the see PDF document via document viewer tcode - SDV if the local desktop Acrobat version is 7.0 but in other machines which has Acrobat reader 9.0. the document cannot be opened it saves in the desktop as .FAX file.
I am using the SAPGUI version 640 release.
Please let me know the reason.
regards,
Prabhu
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Answers (1)
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Hello Prabhu,
this is a known issue. Please see note 1308147:
-
The ECL Viewer 6.0 delivered with the SAP GUI 7.10 Compilation 3 has
compatibility issues with Adobe 9 (Adobe Reader 9 or Adobe Professional
9 or Adobe Standard 9). The SAP GUI crashes/freezes when viewing PDF
files in transactions like SNOTE.
The same problem is experienced if the standalone version of the ECL
Viewer 6.0 is used with Adobe 9. But in this case the SAP GUI
crash/freeze happens only if the ECL Viewer 6.0 is used in applications
like SAP Document Mgmt. System to view PDFs first followed by PDF
viewing in transaction like SNOTE
Other terms
ECL Viewer 6.0, Adobe 9, SAP GUI 7.10 C3
Reason and Prerequisites
The ECL Viewer 6.0 supplies Adobe libraries which are not compatible
with the ones supplied with Adobe Reader 9.
The note is applicable to you only if you have installed the SAP GUI
7.10 C3 with the Engineering Client Viewer for SAP GUI 7.10.
Also, If in case you have installed the standalone version of the ECL
Viewer 6.0 and use it in applications which use ECL Viewer within the
SAP GUI
Solution
The Current workaround is to use lower versions of Adobe Reader till
there is further update on this incompatibility.
For more details on work arounds, please refer to the link given below
https://www.sdn.sap.com/irj/scn/wiki?path=/display/plm/adobe9-SAPGUIc
crash.
-
Regards,
Martin
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